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Returns & exchange

Returns

Unfortunately it can happen that your order is not satisfactory. We therefore offer you the option to exchange or return your products within 14 days. Register your return below. You will receive a return form by email and a shipping label against payment. This allows you to deliver the package to a local parcel-point.

As soon as your package is back with us, we will refund the money that you have paid, including potential shipping costs, as soon as possible (within 14 working days at the latest). We use the same payment method with which you placed the order.

Exchange? Then return the product and indicate in the return form for which product you wish to exchange it. As soon as we have received the product, we will send you the desired item.

Return conditions

To return your products, they must meet the following conditions. If these conditions are not applied, your return will not be processed.

  • The package must be prepaid.
  • You bear the risk of the return shipment if it is lost or damaged.
  • The products are returned within the trial period of 14 days, this starts on the day after receiving your order.
  • The product is in original condition and factory packaging.
  • Return costs: The costs for returning are for your own account. Is your product damaged or delivered incorrectly? Then contact our customer service so we can help you further.

Exceptions

Not all products and orders can be returned. The following products and orders are not covered by the right of withdrawal of 14 days.

  • All business purchases are excluded from the 14-day right of withdrawal.
  • Personalized products. These are products that are not sold as standard but have been put together or bin ordered by our suppliers at your request.
  • Products that, through no fault of our own, are damaged or incomplete.
  • Products for which the original factory packaging is not present or (seriously) damaged.
  • Products that are not installed according to installation instructions.